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PT Session

Cancellation Policy

Less than 24 hours notice: Cancellations made with less than 24 hours notice will be charged in full. No refunds. Alternatively, sessions can be rescheduled for the same calender week subject to avalibility

More than 24 hours notice: Cancellations made with more than 24 hours notice may be rearranged to an alternative time slot, subject to availability.

Studio Cleanliness & Conduct

The gym facility must be returned to its original condition after each session. This includes:

• All weights and equipment returned to their designated storage areas
• Personal belongings, clothing, and accessories removed from the premises
• All cups, bottles, and personal items taken with you
• Equipment wiped down after use

Punctuality

Please arrive on time for your scheduled session. Late arrivals may result in reduced session time, as sessions must end at the scheduled time to accommodate other bookings.

Health & Safety

Trainers and clients must inform N10ergy of any injuries, medical conditions, or health concerns that may affect training. You participate in all activities at your own risk.

Professional Conduct

All trainers and clients are expected to maintain professional conduct at all times. Dangerous, irresponsible, or inappropriate behaviour will not be tolerated and may result in immediate termination of booking privileges.

Payment Terms

Payment Deadline: All session fees must be paid by the end of the week in which the session takes place (Sunday 11:59 PM).

Outstanding Payments: If any outstanding monies remain unpaid by Sunday, booking privileges for the following week will be automatically rescinded until payment is received in full.

Payment Methods: Accepted payment methods will be communicated at the time of booking confirmation.